Wish & Dream

How do I order a personalized video?

Choose a Santa Claus or Tooth Fairy video, enter your child’s details, upload the required photos, and complete your order. After successful payment, you will receive a link to the finished video at the email address you provided.

Explore: Santa video · Tooth Fairy video

How long is the personalized video?

The Tooth Fairy video is approximately 7 minutes long. The length of the Santa Claus video depends on the selected story and number of children.

How quickly will I receive my video?

Your video is usually ready within approximately 5 minutes after successful payment. Delivery may take longer during busy periods or if a technical issue occurs. You will receive a link to your video by email.

What should I do if I have not received my video?

Check your Spam, Junk, and Promotions folders, and make sure you entered the correct email address at checkout. If the video is still missing, contact info@wishanddream.com with your order number and the email address used for your purchase. We will check your order and help you.

What photos do I need?

Prepare two clear photos of your child with their face clearly visible. We recommend good lighting and photos without heavy filters. We recommend JPG or PNG. If you use HEIC, check that the upload completes successfully; if it fails, convert your image to JPG.

What if my photos will not upload?

Make sure your files are in JPG or PNG format and try uploading them again. If the problem continues, contact info@wishanddream.com and tell us which phone or device you are using and what error message appears.

Can I order a video for two children?

Yes. Santa Claus videos are available for one or two children. Select the number of children when ordering and enter the required details for each child. The Tooth Fairy video is designed for one child.

How can I watch and share my video?

You will receive a link to your finished video by email. The stated access period for the link is 30 days. You can share it privately with family and friends during that period. If you want to keep the video longer, check whether the video page offers a download option.

Can I correct a mistake after placing my order?

Video production may begin automatically as soon as payment is completed. If you entered an incorrect name, photo, or email address, contact info@wishanddream.com as soon as possible with your order number. If production has not yet started, we will try to make the correction. Changes may not be possible once processing has begun.

Are my child’s photos and personal information protected?

We use the photos and details you provide to create, deliver, and support your personalized order. Please see our Privacy Policy for information about data processing, recipients, and your rights: Privacy Policy

How long do you keep my child’s photos?

Photos and personalization files are deleted within 30 days after product delivery, except where an exception described in our Privacy Policy applies. Read more here: Privacy Policy

What languages are the videos available in?

The Tooth Fairy video is currently available in English only. Santa Claus offers two stories: the new 2026 story is available in Bulgarian or English, while the 2025 story is available in English only. Choose your story and one of its available languages before paying.

What devices can I use to watch my video?

You can open the email link on a phone, tablet, or computer using a compatible web browser. For the best experience, use an up-to-date browser and a stable internet connection.

What is included in the packages?

The Tooth Fairy coin package includes a personalized video, a letter, a certificate, and 5 coins in your selected option. The exact contents of the Christmas offers and current prices are shown on the Santa Claus product page.

Explore: Santa video · Tooth Fairy video

How are the fairy coins delivered?

Physical fairy coins are shipped by courier to the courier office you select. Your personalized video is delivered separately through a link sent by email. Available shipping options and charges are displayed at checkout.

How can I pay, and what if there is a payment issue?

The available secure payment methods are shown at checkout. If you notice a duplicate charge or a failed payment, contact info@wishanddream.com and include your order number, if available.

Can I cancel an order or request a refund?

Personalized video production may begin immediately after payment. For cancellation requests, technical problems, defective products, or duplicate charges, contact info@wishanddream.com with your order number. Each case is reviewed in accordance with applicable consumer rights and our Terms and Conditions.

How can I contact support and find your policies?

Email us at info@wishanddream.com. For order-related questions, include your order number and the email address used for your purchase. Terms and Conditions: Terms and Conditions Privacy Policy: Privacy Policy